Since my husband died 2 years ago, I have been paying his CoreComm bill (for an execpc.com account). I do that because he gets a lot of mail through that account (almost all of it junk or spam) and it is linked to his web site. His web site contains information about his family from all over the world and for many generations back. I talked with a CoreComm representative several months ago who promised to make sure that I was sent paper bills instead of email.

I had no trouble with CoreComm until I contacted them about sending me a bill on paper when I did not receive one for the last quarter of 2005. There didn't seem to be one by email and I wanted to keep the account open. I mentioned that I was paying his bill because he had died. Then CoreComm got nasty. They called daily and told me that I had to produce a death certificate in order to pay his bill. The attitude of the CoreComm caller was hostile, belligerent, nasty -- I can't say enough about how awful they were. And I was trying to pay them. What do they do to people who are not trying to pay?

Standing in line at the County Courthouse and paying $7 for a death certificate so I could pay CoreComm $15.84 is ridiculous. The CoreComm representative was cruel in her comments anout how they couldn't trust me since I was not my husband! I kept telling them I would pay the bill if they just told me how much it was -- preferably sending me a paper bill. I told them I didn't want his password (he trusted me enought ot give it to me, of course). The CoreComm represenatives who kept calling accused me of trying to get access to my husband's account. I kept telling them I had been paying for the past year and that was ignored. Who did they think had been paying?

In the end, (after hours of my life wasted on the phone) they finally accepted the newspaper account of my husband's death which contained my name as his wife. I have decided to cancel the CoreComm account. A paying customer deserves better treatment. And my husband's death should never ever be used to to bludgeon me the way CoreComm did. CoreComm caused unforgiveable pain.

Finally, CoreComm never responded (as of September 3, 2006) in any way to three letters I sent their customer service center. The dates of the letters are August 21, 2005, September 7, 2005 and November 22, 2005. This is not a company I want to do business with. Why would anyone? There are plenty of options out there. There must be at least one that values paying customers.