Embroidery Troubleshooting

Tips and Tricks
Presented by September Brown
Diamond Threadworks
www.diamondthreadworks.com
diamond@netwrx1.net



Introduction
We all want to increase productivity, decrease downtime, satisfy our customers, and make a profit.  Even if we are only making gifts, nobody wants to waste their time and money.  There are many types of problems encountered when embroidering, including problems with your machine, tension, and other adjustments, problems with threads, needles, fabrics, hooping, and stabilizing, designs/digitizing, and problems with your customer's satisfaction. Here are some tips, tricks, and fixes to help prevent embroidery problems, fix mistakes, save time, save money, and increase satisfaction.  These ideas have been gathered from classes, internet sources, embroidery lists, magazines, and good old fashioned trial and error.  Many of these ideas are not set in concrete, and there may be other methods that you prefer over the ones mentioned, but perhaps you will still find some useful help here.  It doesn't matter which road you take to get to your destination, so long as you arrive.  

Test sewing
Somebody once said "There are two kinds of embroiderers.  Those who test sew, and those who wish they had."  Prewash a few yards of white cotton fabric, and tear it into squares.  If you make them eleven inches, you can get 4 pieces across a 45 inch wide piece of fabric, and you will have around 10.5 inch squares after the edges fray a little.  Use your stack of squares for test sewing, and use the good tests for quilt squares.  You can also use them for pockets on a purse, shirt, bag, or other project.  There are more ideas on the test squares page.  

Tension problems
Do a tension test every day when you first turn on your machine.  Stitch three satin stitch columns, such as the letter "I".  The underside should be 1/3 bobbin thread down the middle, with top thread showing on the outer 1/3rds.  You shouldn't need to adjust your bobbin tension once it's set, so always adjust the top tension and only change the bobbin tension as a last resort.
If upper thread is lies straight along the top of the fabric, then the needle tension is too tight, or the bobbin tension is too loose.  If the lower thread lies straight along the fabric, then the upper tension is too loose, or the bobbin tension is too tight.  If the bobbin thread suddenly shows on top in the middle of stitching out the design, you may have a buildup of lint and dust in the bobbin case.

Upper Thread Breaks
Caused by:
Upper threading not correct
Upper thread tangled or knotted (such as metallic thread on wrong spool)
Spool set incorrectly
Wrong needle
Damaged shuttle
Lint in the bobbin case
Upper tension too tight
Needle set incorrectly
Needle blunt or bent
Thread too coarse for needle
Roughened hole in throat plate

Bobbin Thread Breaks
Caused by:
Upper thread tangled
Bobbin threaded wrong in shuttle
Bobbin tension too tight
Bobbin wound unevenly

Broken Needles
Broken needles cause the hook to get burrs.  Use a crocus cloth to lightly sand out the scratch.  Broken needles are caused by:
Wrong size needle for thread and material
Needle bent
Hitting a loose presser foot
Hitting edge of hoop
Embroidery too dense
Fabric too thick for size of needle, such as over seams

Skipped Stitches
Caused by:
Needle inserted wrong
Wrong type of needle (too small for thread)
Wrong combination of fabric, thread, and needle
Dust and lint clinging under the needle plate
Upper threading incorrect
Needle blunt or bent
Needle rubbing presser foot
Long satin stitches will skip if too long (they won't catch the bobbin thread every time).

Holes in fabric
For tiny holes, enlarge the design by 3-8 percent, and print it out.  Use your printout to see if you can overstitch with the larger design to cover the hole.  For larger holes, or to remove old embroidery, carefully cut design out of fabric.  Use spray adhesive to apply cutaway stabilizer to the back, use a light fill stitch to fill the hole, then resew the design.  If you're embroidering on knits, make sure you're using a ballpoint needle and not a sharp.

Hooping and Stabilizers
Ideally, you should only use one piece of stabilizer for most jobs, but you should never use more than 2 pieces of light or medium stabilizer.  If you need more than that, then there's a problem with the design.  If it's not worth your time to re-edit the design, then don't embroider it.  If a design is too dense, it may look good when you first stitch it out, but it may
buckle and never lay flat once it's washed.  Never spray the garment with sticky spray, always spray the stabilizer, then stick the item to that. Always hoop the stabilizer with the garment, don't float it under the hoop.  The money you save will be wasted in the price of the ruined garment.  The garment should not slide against the stabilizer in the hoop, but should be
adhered to it, especially if it's a knit.  Adhesive sprays, adhesive stabilizer such as hydrostick, or basting-in-the-hoop are all designed to prevent the garment from moving, puckering, and bunching up.  

Use a cutaway for knits.  Tearaway stabilizers will look great until you wash them, then as the backing degrades, it will not continue to be stable, and the design will start to cave in.  Designs that are digitized too dense will also cave in.

Tearaway stabilizers are ideal for woven fabrics such as cotton.  It's the perfect choice for placemats, tablecloths, quilt squares, and cotton shirts.

Water soluble stabilizers are often overused.  As a backing, they can be used for chiffon, organza, and other lightweight sheer fabrics, where a stiff backing is not desired after the item is embroidered.  They're also perfect for making lace.  Lace designs should have sufficient underlayer built in to make the design hold up without unraveling once the stabilizer
is dissolved away.  When embroidering on polar fleece and terry cloth, water soluble sheets can be used on top to temporarily hold down the nap of the design while it's being embroidered, but it's only temporary.  If the design is not digitized with a good "mesh" underlayer to continue holding the nap down, the nap will work it's way up through the embroidery after several washings.  If your design does not have a good underlayer, use bridal tulle or netting in the same color as the fabric instead of the water soluble topping.  Water soluble stabilizers are generally not necessary on knits or cottons.

Adhesive stabilizers such as hydrostick are ideal for small items that are difficult to hoop, such as ribbons, socks, and collars.  They come in both cutaway and tearaway versions, and can be used for the same types of fabrics that regular cutaway and tearaway can be used for.  Hydrostick cutaway is ideal for knits that you don't want to hoop, because you can get your stabilizer tight, then stick your shirt on without stretching the knit, making it easier to get your placement correct.

Hoop Marks
Remove with steam for light or medium fabrics.  On light or dark fabrics, spray with magic sizing and lay aside for 5-6 minutes until it's dry.

Whole design placement is off
If you're partway through embroidering, and you realize that your whole design is placed wrong, stop and look at the situation.  If you're too far into it to remove the stitching, then go ahead and finish embroidering it.  At that point, your shirt is ruined anyway, so you might as well not ruin the design you started sewing.  Cut it out of the shirt, and appliqué the square onto a new blank shirt, or make a matching tote bag to go with it.  You could also use it for your sample book.  Cut the rest of the shirt up into squares and use them for stitching out samples for customer orders.  Keep selections of t-shirt knits, cottons, fleece, and piques on hand for your samples.

Problems with designs
Most stitching problems go back to the design itself.  If you have a problem that shows up in the same spot every time you sew it, then it's not your machine, it's the design.  You need to re-edit the design.  One of the drawbacks of the digitizing programs with the automatic features is that the designs nearly always have to be reworked.  The main problems
are that they will start sewing the design (or the underlayer) right in the middle of a color block, go to one side, start back at the other side, and finish in the middle
again.  The method adds tons of extra stitches that aren't necessary, and slows down production time.  The other main problem with the automatic
digitizing systems is that many designs have too many unnecessary color changes.  It
all adds up to slowed production, and increased chance of thread breaks, density problems, and problems with outlines meeting the color block fills.

Outlines off
Usually caused by poor stabilizing, but if your test samples are always off in the same place, then the problem lies with the digitizing.  What direction is the fabric nap in relation to the stitch direction?  Are there several design areas that have the same stitch direction?  Long satin
stitches pull more than short stitches.  Designs that are too dense will push the fabric and make the outline go on top of the filled areas.  

Fixes:
Re-edit the design, use a basting stitch to hold fabric in place better (especially if you use spray adhesive and don't hoop the shirt), hoop the shirt also, add a thick satin stitch around the outline, use permanent markers to fix tiny areas.  Never float your stabilizer with a knit, always hoop your stabilizer.  The money you save will be wasted when you waste the shirt.

Fills that aren't filled
Re-edit the design if it's worth it, or trash it if it's not.  If the gaps are slight, you can put some fabric underneath the stitching, that's near the same color of the thread.  For example, you can use white fabric on a black t-shirt, underneath the white thread that has a gap in the design.
Sew the outline to hold down the fabric like an appliqué, trim the fabric, then start embroidering the design from the beginning.

Customer Satisfaction
Communication is the key!
Put it in writing, before and after the sale

Felt and test samples
Felt looks great.  Everything looks good on felt.  It stretches, pulls, and pushes quite a bit without wrinkling the surrounding material.  That's why you should never use it to stitch out samples on.  It won't look as good on the actual fabric, and the customer will be disappointed.
Instead, when you mess up an order, like a shirt, cut that shirt up into 5 x 5 squares, and use those to stitch out your test samples on.  Try to use the actual fabric the customer's order will be sewn on, or as close as you can to that fabric.  Felt would be good to use for samples in your design catalog, but be sure to let the customer know that it won't look the same on a shirt.

Test Samples
Staple your test sample to your order form.  Have the customer sign off on it before you do the job.  That way, he's already okayed not only the design, but also the fabric and thread colors, so he can't come back later and try to get the job for free/reduced price, saying you messed up.

Names and Monograms
When doing names, have the customer write the name, and go over the spelling of each one right then and there.  Don't re-write the names onto the order form, just staple the customer's list onto it.  Charge $10 for putting in names, $5 to rip-out first names only, $7.50 to rip out first and last names.  Rip-out fees apply to names spelled wrong by the customer when the
order was placed.  Charge more if there was a logo.  These are minimum fees.  If the messed up name's your fault, would it be worth it to you to have to rip it out if you were only charging $5 to put it in?  Charge as much to remove it as you would to sew it in, but build it into the price in the first place, and add it on again if it's the customer's fault.

Allow for waste
If the customer wants to supply the shirts, make sure you tell them to allow for waste, and to provide a few extras.  When you place your quote, tell them that if they want 100 shirts, they'll need to provide 105, with a waste margin of plus or minus 5 shirts.  That means that if you need to deliver 95 - 105 shirts.  If you get to 100 with no waste, go ahead and do the extra five anyway.  When they reorder, you might mess up 10 of them, and they'll be more understanding when you can only deliver 95.  Either way, the customer knows ahead of time what to expect, and you can't be held responsible for the wasted blanks.  Have a disclaimer sign or a notice on your order form, saying that you aren't responsible for damage to blanks that the customer supplies.  If they want you to embroider on their leather jacket, it's not worth it if you mess up $15 worth of embroidery if you have to replace a $200 jacket that's damaged.  Don't let that prevent you from attempting the job, however.  Just make sure they know that you don't take responsibility for the leather, but you'll do it if they really want you to.  Have them sign or initial that they understand and agree.

Reverse Stitching
Remove stitches from the back only, never from the front.  Cut down the center of the bobbin thread, and the top thread should just pull off the front.  Keep tweezers, tape, and razor handy.  

Tape is our friend
Removes lint
Removes clipped threads from new embroidery
Removes basting stitches from quilts and baste-in-the-hoop items
Cleans threads off carpet by trashcan

Tips for specific applications
Appliqués
Method 1)  Embroider your design, choose the size and shape of your
appliqué, and cut out the design around the fabric.  Use a spritz of spray
adhesive and stick it to your garment.  Tack it down with a zig-zag stitch,
then go back over it with a satin stitch if you like.  You could also tack
it down with a running stitch, then go back over it with an appliqué stitch.
To prevent the edges from fraying, you can sew a running stitch around the
edge, iron the edge under, then apply it to the garment.
Method 2)  Make your own appliqués by hooping wash away stabilizer and fine
netting and wash way again (like a sandwich) hoop this three layers
together. choose your design.  Do several of them in advance and use them to
make quick gifts by just adding the appliqué to an item.

Patches
Professionals use a merrowing machine to put the edging onto patches made from twill fabric.  Most patch makers have relatively inexpensive fees, and many sell blank patches in various shapes and sizes.  There are lots of different methods to make your own patches on an embroidery machine, but here are a couple of them.  
Method 1)  Choose a design with a solid fill.  Hoop  a sheet of polymesh and
embroider your design.  Cut out the design.  You don't have to be super close, just a rough cut will be fine.  Use a wood burning tool to go around the edges.  It will shrink the polymesh up against the thread, and seal the edges as if you'd used fray-check.  Lay your design face down on several layers of paper napkins or paper towels and lay a piece of Steam a Seam II on top.  Iron this on the back of the design.  The paper napkin will absorb the excess Steam a Seam II from around the design.  The patch is now ready to iron onto your garment.  Steam a Seam II works best if you are going to wash your item much.  If you don't want your design to be permanent, brush on Aleene's stick it  over and over again.
Method 2)  Choose a design and make a solid outline around it, such as a 2-4 mm satin stitch circle border.  The design does not have to be solid filled, and can have "loose" elements such as lettering if you like.  Choose a sturdy fabric you like.  Embroider  your design, and finish the  edges as above, or trim close and use permanent markers on the edges if you like.

Leather
One person said to use a 75/11 ballpoint needle, claiming that sharps will perforate the leather and the design will punch out.  However, they make a leather embroidery needle that is a wedge-shaped sharp-point needle.  The stronger wedge-shaped shaft gives it the strength it needs to punch through the tough leather, and the sharp point allows it to go through cleanly without ripping the leather, as a ballpoint needle can.  Test the design on a sample of the closest type of leather you can find.  Re-edit the design if needed before stitching on the actual item.

Metallic Thread
Important points to consider are name brand of thread, thread delivery system, tension, and needle.  Not all brands of metallic thread are the same, even though they may look alike.  Superior Threads brand of metallic is coated with a clear finish to help it run smoother, and protect it from shredding and tarnishing.  It has a nylon core for strength, and rice paper construction for flexibility.  Metallic thread should be mounted so that it unwinds off the side of the spool.  If it comes off the top, it adds another twist every time it comes around, eventually causing kinks, breaks, or thread nests.  On a home machine, you should use the vertical spool pin.  If you're using a large cone of thread, buy a King Kone spool adapter, which mounts on your vertical spool pin.  You shouldn't have to change the preset tension in most home machines, but there are a few brands, particularly the POEM, that don't use 40 wt thread for their ideal tension.  If you're not sure, do a tension test as mentioned at the top of this page, and adjust tensions carefully if needed.  If you need to, it's okay to skip the last thread guide or tension disk, especially if you're just changing the tension for one thread color.  The main goal of the tension disks is to establish a workable tension from point A (the spool) to point B (the fabric).  It won't hurt the machine if you skip a spot along the way. The needle needs to be able to accommodate the thread you're using.  A Metafil needle is a 90/14 sharp needle that has a deeper groove, larger eye, and Teflon coating on the eye, making it ideal for metallic threads.  If you need a ballpoint needle for knits, or don't have a metallic needle handy, you can substitute a 90/14 ballpoint needle or use a topstitch needle, which has a larger eye.  Be careful if you decide to use titanium needles.  They're stronger, but if they don't break under pressure, then they may bend and damage your machine when they come back down again.  

Presentation
Always fold your shirts neatly when you present them to your customer.  Have the embroidery facing the customer, not folded up inside.  Never leave hoop marks or thread bits.  Put the embroiderer's name on a tag and attach it to the garment.  If you have a large job, sort shirts by size.  Consider wrapping shirts individually in clear cellophane shirt bags.  

Tools to keep on hand
Hand needles for skipped stitches
Thread
Permanent colored marking pens - use for bobbin threads on top, or for very small spots, not for coloring in large areas
Magnifying glasses or a jewelers monocle
Good light source
Razor blade
Stitch remover with pressing ham
Packing tape with holder
Steamer
Iron
Pressing cloth
Spray bottle
Magic Sizing
Extra ballpoint needles
Spare light bulb for machine 
Machine oil 
Tweezers or hemostats
screwdrivers

Know when to say "when"
When bad digitizing is too time intensive to be worth repair
When the time to repair garment is more costly than cost to replace and redo.  This also applies to parts of the shirt that get caught up under the hoop and get stitched to itself.  It's too time consuming to "unstitch" it, and generally ruins the shirt anyway.  Just cut the shirt off the hoop, cut it into test squares, and get a new one.
When you have someone who wants a good deal - when a customer looks for flaws and gripes, just to get you to lower your price because it's "flawed", then they're just trying to get a good deal.  If they aren't willing to let you make it right at the full price, then you don't need them as a customer.  Chances are, they'll gripe about you to their friends anyway, no matter what you do.  If they perceive it as flawed, then you don't want them to have your product anyway.

Other stuff
· Don't sew over and over - ever.  Either remove the flawed stitching, or start over on new fabric.
· Use iron-on tricot to cover back of embroidery.  Polymesh stabilizer is also very soft, thin, and lightweight, and would be suitable for baby items.  
· If you're using white thread for a filled area on black fabric, put a piece of tear-away on the top.  Stitch the underlay, tear it away, then finish the design.
· Avoid poor quality garments.  They can be costly in mistakes.
· Don't undercut your prices or tell your customers "I can't believe the commercial shop wanted to charge you so much."  The commercial shops are trying to pay their employees, and pay expenses, and someday, if we ever get our own shops, we'll have to charge that much to be able to keep in business.  We can get the same prices if we ask for them, and we're cheating ourselves by not asking, plus we're making the commercial shops look bad.  In some cases, the commercial shops can do things cheaper, particularly in terms of volume sales, so we need to keep our prices up to what they are charging in order to be fair to ourselves for our time.  
· Use a black marker to mark the slit in the spool, so it's easier to find the end of the thread.
· You can digitize a French knot.  It will not be just like a French knot done by hand embroidery, because you can not wrap the thread around the needle. Make a "look a like" and size it according to the thread weight, fabric, and the design. In other words, don't make it too heavy on fine fabric.  Digitize a few tiny horizontal running stitches, and cover it with a few longer vertical stitches and a couple of  extra locking stitches.  Digitize the edge ends with a smaller length of stitch than in the middle.  
· To remove sticky residue on hoops, use shaving foam, alcohol, goo-gone, or place hoops in the dishwasher.  Turn off the heat dry cycle.
· Put the stabilizer directions inside the tube they come off of .
· Use a toilet paper roll to store cords, just loop the cord loosely back and forth and slide into the roll.  This is much less damaging to the cords than twist ties.
· Use quarter inch two-sided tape on the bottom of the inner hoop.  Set the hoop down on the fabric where you want it and, then it won't move when you put it into the outer hoop.   Helps a
lot when lining up multiple hoopings too.
· When you print out your template, make all your notes on that template.  The XY coordinates, the settings on your machine, the brand name of the thread and the color number, the good and bad things about the design, and the time it takes to stitch out.  Place the sample with the template in a clear plastic sheet protector sleeve, and keep it in a notebook.
· For quick design centering on dish towels, hand towels, etc., iron the item, and then lightly press a centered vertical crease by folding the item in half;  very quick with no need to worry about pins or marks not coming out.  If you want the center of the item, fold the item in half the other way and lightly press a horizontal crease; where the creases intersect will be the exact center of the item.   This tip will also work if you want to have designs aligned with each other, such as along a bottom border-just press a crease to represent the line you want the design(s) to sit or be centered upon.   Then fold and press vertical creases the determined number of inches apart.  You will have an instant placement guide that will press right out when you are done embroidering.
· When embroidering a design to frame - place bridal tulle on top of your fabric and stitch through it and your fabric.  The tulle will give the look of cross stitch after it is framed if you use the same color as your base fabric.
· When you baste in the hoop, use Vanish basting thread.  When you're finished, spray with a light mist of water to dissolve, and the bobbin thread will fall away.  Works great for basting together quilt layer, too!
· Only use machine oil, never use petroleum based products like WD40, because they will ruin the nylon parts of the machine, such as the tension disks.
· Never place magnetic things (such as magnetic scissor holders or the magnetic fabric guides that stick onto the throat plate) near your computerized machine, as it can damage your board, and erase your design cards.  Don't use metal bobbins for the same reason.  


Prevention
Don't take a chance on lost communications or errors with orders.  Use staples instead of paper clips, and avoid using post-it notes.  Write it in the right place the first time.

Forms to help you avoid mistakes:
Work Order
Data Cards - don't rewrite names if they bring them in and hand them to you, just staple them to the data card instead.
Design Approval card or form - always have the customer sign off approval of the stitchout before you start the job.  Staple the stitchout to the form.
Digitizing order form

Summary
Plan ahead
Prevent mistakes
Fix problems when you can
Know when to quit


Where to Get More Information
Join the embroidery list "New Designs" at
http://groups.yahoo.com/group/newdesigns with over 5000 home embroiders who
are friendly and always ready to help each other out.

 

 

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